Don’t buy a Seagate hard-drive

I bought a 250GB SataII hard-drive a little while back, Seagate was the brand – here is my whinge.

I had never bought Seagate before it was usually Western Digital. I bought the Seagate becuase the store I got it from ( Umart Online ) had no Western Digitals in stock. I paid for the drive and a week later installed it with my shiny new Vista OS. things were happy for about 2 1/2 weeks then the drive failed completely – the PC would not regognise that the HDD was connected, even at the BIOS level. The PC still recognised the other drive fine. I took the Seagate to a local PC store and they had the same problem – so it wasn’t my PC.

So OK, I have had the drive for about 3 or 4 weeks, take it back and was told Seagate requires their drives to be sent back to them – no instant replacement. They do that saying it would be 2 weeks to get a new one back. Two weeks later, the answer is ‘Seagate have it’, same answer three weeks later. I was away for a week and just called a day back – the answer is the Seagate have sent it for repair to Singapore! (from Australia) and I should get it back next week – that means it has been in for repair longer than I have owned it!

I tried contacting Seagate – the phone number goes to a call centre in China (I think) and I can’t make sense of it.

All for a AUD$100 Hard drive!

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9 Responses to “Don’t buy a Seagate hard-drive”

  1. April 26, 2007 at 12:21 pm

    Samsung HDDs are pretty good, i’ve been using them for a while. Before that i swore by Seagate.

    Also check out pricepoint.com.au, they’ve got great prices and the guys that run it are very helpful.

  2. April 26, 2007 at 5:09 pm

    Thanks Mick. A quick look at pricepoint has them about $35 more than I paid.

  3. April 26, 2007 at 10:55 pm

    yup. Seagate’s manufacturing plant is over here @ singapore =)

    anyway. manufacturers don’t usually repair hard disk. It is just not worth the cost to do a repair since hard disk are so cheap now. normally they will just give u a brand new drive.

  4. April 27, 2007 at 8:01 am

    Thanks yozora.
    I will give then until Monday (today is Friday) if it not ready for me I will either get my money back or get a replacement off the shelf.
    I see no reason why it should take this long for such a cheap device. If it was a pair of shoes I would either get a new pair or money back instantly why would computer bits be different.

  5. 5 DJ
    April 28, 2007 at 8:01 am

    I’ve had more luck with Seagate than other brands. A couple years ago I returned a faulty IBM to another Brisbane-based computer seller (with Game in the name), and didn’t get my replacement drive for 10 weeks!

  6. April 28, 2007 at 10:34 am

    Wow – I can’t believe they are going to repair it. I can’t imagine it would be worth their while. Umart sure have cheap prices I buy from them quite a bit. My way of thinking is they should have replaced it and then sent the faulty one back. Thanks for the heads up.

  7. April 28, 2007 at 3:23 pm

    DJ, geez it better not take 10 weeks!. They said next week. I am going in Monday and if it hasn’t returned they have 3 choices – give me my money back, give me an exact replacement, or let me pay the difference and give me the next size up.
    I think that is reasonable seeing the drive failed only after a few weeks of use.

  8. May 2, 2007 at 2:56 pm

    samsung always works best for me

  9. 9 anonymous
    April 27, 2008 at 10:32 am

    I have to say that I bought a 160G ST hd 3 years ago and it failed 8 months later.

    Then I sent to repair, after some time, well I forgot how long I waited becoz in the same time I bought a WD one for replacement.

    Anyway it was either got replaced or fixed but it failed again after 2 years.

    ST if you can’t ensure you harddisk to work within 5 years, why you give a 5-y warrenty. ST harddisk really sucks.

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