I bought a 250GB SataII hard-drive a little while back, Seagate was the brand – here is my whinge.
I had never bought Seagate before it was usually Western Digital. I bought the Seagate becuase the store I got it from ( Umart Online ) had no Western Digitals in stock. I paid for the drive and a week later installed it with my shiny new Vista OS. things were happy for about 2 1/2 weeks then the drive failed completely – the PC would not regognise that the HDD was connected, even at the BIOS level. The PC still recognised the other drive fine. I took the Seagate to a local PC store and they had the same problem – so it wasn’t my PC.
So OK, I have had the drive for about 3 or 4 weeks, take it back and was told Seagate requires their drives to be sent back to them – no instant replacement. They do that saying it would be 2 weeks to get a new one back. Two weeks later, the answer is ‘Seagate have it’, same answer three weeks later. I was away for a week and just called a day back – the answer is the Seagate have sent it for repair to Singapore! (from Australia) and I should get it back next week – that means it has been in for repair longer than I have owned it!
I tried contacting Seagate – the phone number goes to a call centre in China (I think) and I can’t make sense of it.
All for a AUD$100 Hard drive!